Learning Exchange

The Learning Exchange shares the lessons and approaches taken by innovative projects across the NZ public service. Please read, share and absorb what you can back into your work.

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Learn how the Ministry of Health (Ministry) and Department of Internal Affairs (DIA), enabled by the AOG Innovation Fund and with close community and vendor partnerships, incrementally moved online the paper-based process to certify and record a death.

Learn how HQSC and their Pacific community partners co-developed the Bula Sautu Report by getting comfortable with radical uncertainty, working to each other’s strengths, and establishing shared values and trust.

Learn how HQSC worked in partnership with key experts to bring primary care providers together to run sector-led projects as part of Whakakotahi improvement programme.

Learn how NZTE turned 5000 pages of policy, delegations, and rules into 4 pages by adopting a user-centred approach.

Read how Creative HQ harnessed the expertise of their team to develop a new training programme using modern ways of working that can be tailored for different needs.

Learn how Creative HQ focused on relationships, working, and learning from each other to redesign its startup Incubator programme.

Learn how EECA (Energy Efficiency & Conservation Authority), in partnership with BusinessNZ Energy Council (BEC), communicated and shared their use of a global best practice model to support businesses, government, and communities to make decisions around emissions reduction.

Read how Creative HQ created a process to intentionally enable colleagues to connect and learn more about each other in order to grow mutual respect and understanding within the team.

Learn how Wellington City Council (WCC) turned resource consent legislation into code and a logic questionnaire to help customers provide more robust, reliable information to inform Council consent decisions.

Learn how Wellington City Council (WCC) embedded a programme that grows staff to be change catalysts, contributing to an organisational mindset shift around how they create change.

Learn how the Social Wellbeing Agency (SWA) co-created a policy using a community-focused approach to ensure people’s data and information is collected, stored, accessed and shared in a respectful, trusted, and transparent way.

Learn how the Social Wellbeing Agency (SWA) evaluated Place-Based Initiatives to learn from this innovative collective approach as evidence for future resourcing decisions.

Learn how two Māori NGOs and the Social Wellbeing Agency (SWA) came together through the NZ GovTech Accelerator and created a way of measuring and learning about whānau wellbeing and their social services experience to change the way services are contracted and designed.

Read how the Social Wellbeing Agency (SWA) provides an open source tool and instructions to make Integrated Data Infrastructure’s (IDI) data wrangling faster and easier for researchers.

Learn how the Ministry For the Environment (MFE) automated some mandatory reporting requirements as part of New Zealand’s commitments under the UNFCCC to save time and resources, improve transparency, and streamline processes.

Read how the Ministry For the Environment (MFE) took a new collaborative approach to organisational redesign to ensure staff and leadership buy-in.

Learn how EECA helps their business customers and public sector organisations (orgs) make technically and economically viable decisions and investments to meet their long-term carbon reduction goals.

Read how the Ministry for the Environment (MFE) created a strategy to enable a Māori–Crown relations capable workforce and work programme to bring Te Tiriti and te ao Māori into their daily work.

Learn how the Energy Efficiency & Conservation Authority (EECA) is running a multimedia campaign to inspire New Zealanders to live a climate-positive lifestyle now by helping them understand that living with less will actually give them more.

Read how the Energy Efficiency & Conservation Authority (EECA) digitised the insulation and heating grant eligibility test to save customers time and provide EECA with the accurate data needed to better manage messaging, lead generation, and processes.

Got a project?

If you’ve got a project you think people could learn from, please reach out and we’ll arrange a conversation.